Complaints and compliments (Health & Social Care)

We recognise that sometimes individuals or their families are not fully satisfied with the care or service that they receive. When this happens you have the right to complain, have your complaint investigated, and be given a full and prompt reply.

When you complain, please tell us:

  • Your full name and address, phone number, and email address if this is your preferred method of contact
  • The full name, address, and date of birth of the person affected if you are complaining on behalf of somebody else
  • As much as you can about the complaint
  • What has gone wrong
  • When did this happen
  • Where did this happen; and
  • How you want us to resolve the matter

Giving us this information will help us to clearly identify the problem and what we need to do to resolve matters.

Use the form below to make a complaint in relation to Social Care Services, for example:

  • Failure or refusal to provide a service
  • Inadequate quality or standard of service
  • Dissatisfaction with one of our policies or its impact on the individual
  • Failure to properly apply law, procedure or guidance when delivering services
  • Failure of administrative processes
  • Delays in service provision
  • Treatment by or attitude of a member of staff
  • Disagreement with a decision made in relation to social work services

Please note that you can also use this form to provide a comment or compliment. We are pleased to hear when we get things right and we enjoy telling our staff that they have done a good job.

You can upload images or documents to support your complaint, comment, or compliment. Maximum file size 5MB.

Sign in to log complaint

Or remain signed out

You can find out about how we manage the personal information you provide by reading the Privacy Policy.

If your complaint is in relation to Health Services (NHS Fife), for example:

  • Your care and/or treatment
  • Delays, or a failure to provide a service
  • An inadequate standard of service
  • A lack of information and clarity about appointments
  • Difficulty in making contact with us for appointments or queries
  • Treatment by or attitude of a member of our staff
  • Scheduled or unscheduled ambulance care
  • Transport concerns, either to, from or within the healthcare environment;
  • Environmental or domestic issues
  • Operational and procedural issues
  • Our failure to follow the appropriate process
  • Your dissatisfaction with our policy

You should contact the Patient Experience Team:

Telephone: 01592 648153
Email: fife.patientrelations@nhs.scot
Online: www.nhsfife.org