Social Media House Rules

Our social media channels feature a variety of information from our services and partners, keeping you informed and up to date with what's happening across Fife.

We're here to help in any way that we can, and we will always aim to be supportive and respectful in our posts and any comments we respond to. We expect the same of all those contributing to our page.

We want our social media channels to be safe, healthy, and open places for discussion and the exchange of views and we have the following house rules to help support that.

  • All users must comply with the social media platform's terms of use as well as our own terms of use.
  • We answer enquiries/messages as soon as possible within working hours: 9am to 5pm, Monday to Friday.
  • We will remove, in whole or in part, posts that we feel are inappropriate – for example bullying or harassment - or discriminatory against any individual or group
  • You are wholly responsible for any content you post including content you choose to share
  • We will remove messages (where function allows) and report and/or block users on our social media channels who post messages at us which we believe are
    • abusive or obscene
    • deceptive or misleading
    • in violation of any intellectual property rights, including copyright
    • in violation of any law or regulation
    • spam and off-topic content (persistent negative and/or abusive posts in which the aim is to provoke a response)
    • promotional material, including links to external websites and promotions

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We do not tolerate any form of abuse and will not respond to abusive messages.

We must always remain politically neutral on social media which is why council officers are unable to reply to, endorse or engage with, any content that is of a party political nature. Political issues can be discussed with local councillors.

Please note we also have an Unacceptable Actions Policy for customers whose actions or behaviour we consider unacceptable.