Facilities

Burntisland Customer Service Point

Burntisland Library, 
102 High Street, 
Burntisland, 
KY3 9AS

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Opening times

We will be closed over the Festive Period from Thursday 19th December 2024 to Tuesday 7th January 2025 (inclusive).  We will be open from Wednesday 8th January 2025 as usual.

Wednesday 2pm - 4:45pm (by appointment only)

A walk in service is available at Kirkcaldy Customer Service Centre

Accessibility

  • Hearing Loop
  • Level access
 
 

Book an appointment

Appointments available on request

If you need information or help, visit our Kirkcaldy Customer Service Centre at Town House, Kirkcaldy and speak to an Advisor who will:

  • provide advice and support
  • work with other council services and agencies to help you get what you need
  • link with local people, councillors and services to work together to make your community a better place to live and work.

We operate an appointment service for the following - please phone one of the "Useful Phone Numbers" to make an appointment:

  • FHR Applications
  • Housing Advice Interviews
  • Council Property Terminations / Change of Tenancy
  • Debt Management Advice
  • Housing Benefit / Council Tax Applications
  • Blue Badge applications
  • Concessionary Travel / My Fife Registrations

To contact us, please go to www.fife.gov.uk/contact-us or phone:

  • 03451 55 00 11 - Faults & Repairs
  • 03451 55 00 22 - Environment (special uplifts)
  • 03451 55 00 33 - Housing Information & Advice
  • 03451 55 11 55 - Money & Payments
  • 03451 55 00 55 - Automated Payments
  • 03451 55 00 66 - Passes & Concessions
  • 03451 55 00 77 - Births Deaths & Marriages
  • 03451 55 00 99 - Emergencies (Lines open after 5.00pm)
  • 03451 55 00 00 - General Enquiries
  • 03451 55 11 55 - Council Tax and housing Benefits
  • 0800 0286231 - Homeless Emergencies

A National Interpretation Service is available on request. We can interpret over 150 languages over the phone, and face to face in any one of our Local Offices. Give us a call and we will deal with your enquiry.

  • 03451 55 55 66 - Urdu/Punjabi language line
  • 03451 55 55 77 - Arabic Language line
  • 03451 55 55 88 - Chinese language line
  • 03451 55 55 99 - Bengali language line
  • 03451 55 55 44 - Polish language line
  • 18001 03451 55 55 00 - BT Text Direct for textphone users

This Customer Service Centre point does not accept Community Alarm drop offs