You can pay an invoice in the following ways:
Online
Pay your invoice online using the button at the top of the page, select ‘Invoice’ from the 'Pay For' dropdown list of bill types. You will be asked to enter your payment reference number from your invoice and your card details.
Direct debit
A direct debit can be set up by downloading the Income Recovery Direct Debit mandate and returning it to the address on the form.
Automated telephone payments
You can pay your bill over the phone, using a debit or credit card by calling 03451 55 00 55. Please make sure you have your debit / credit card details and payment reference number which you will find on the invoice. This service is available 24 hours a day.
In person
At any Paypoint or Post Office.
By post
Cheques should be made payable to Fife Council and sent to: Fife Council, Finance and Corporate Services, Fife House, North Street, Glenrothes, KY7 5LT.
Request a copy invoice
You can request a copy of your invoice to be sent by post or e-mail by:
- calling us on 03451 55 11 55
- completing the enquiry form below (only if you know your invoice number).
Do not have an invoice number?
If you do not have your invoice number, do not complete the online enquiry form (it's a required field). Call our office on 03451 55 11 55 (select option 3) during our office hours of Monday to Friday 9am to 5pm).
Problems paying
If you are experiencing financial difficulty or are unable to pay your invoice, contact the team immediately. We may be able to arrange a suitable payment plan.
Contact the team by calling 03451 55 11 55 or by using the enquiry form below.
You can also contact any of the organisations below, which offer free and confidential help and advice on a range of debt management issues:
- Citizens Advice and Rights Fife
fifecab.cas.org.uk
Tel: 0345 140 0095 - Money Advice Scotland
moneyadvicescotland.org.uk
Tel: 0141 572 0237 - National Debt Line
nationaldebtline.org
Tel: 0808 808 4000
Dispute an invoice
If you want to dispute a Fife Council invoice, you can do so by:
- calling the issuing service directly on the number that is on your invoice labelled ‘for invoice enquiries’
- filling in our Dispute an Invoice form below
Provide the invoice number when contacting us so we can deal with your dispute as quickly as possible.
Fife Council has a corporate debt policy that provides information and advice to customers who may be experiencing problems with multiple debts owed to us.
Inform us of your address change
If you have moved or your address details are incorrect, use the "Report a change of address" form linked below. We will send your invoice to the correct address.
