HOW TO PROTECT YOUR HOME AND GET HELP IN AN EMERGENCY
Flooding can happen suddenly and with little warning. If you live in an area prone to flooding, there are preventative actions to help protect your property, belongings and your family. One of the most important things you should do is to prepare a flood emergency pack, information on what should be included can be found within theFlooding advice leaflet as well as information about prevention and advice.
Practical advice for tenants and homeowners:
If water is coming into your property... use a bucket to collect the water and contain it as much as possible with towels.
If you need sandbags...and are at immediate risk of flooding contact us on 03451 550099 and we'll deliver them to you resources allowing, or you may be able to arrange uplift from your nearest depot. Limited supplies mean we can't guarantee to respond to all requests, Residents are expected to undertake reasonable measures to protect their properties. You can buy (empty) sandbags at most DIY stores or there is information on flood protection products such as flood barriers and airbrick covers at the Scottish Environmental Protection Agency's (SEPA) website: www.sepa.org.uk.
Council depots are located at:
Cupar Trading Estate, KY15 4SX. Tel. 03451 555 555 ext.859034
Bankhead Central, KY6 7GH. Tel. 03451 555 555 ext.849165
Carnock Road, Dunfermline, KY12 9AX. Tel 03451 555 555 ext. 899020
If drains are overflowing in your street... call Fife Council on 03451 550099. If it's an emergency, it will be attended to as soon as possible. If the water is not causing an obstruction to traffic or flooding a house or garden someone will attend to it within the next 10 working days.
If your whole street is under water and every property is affected... contact Fife Fire & Rescue Service who will attend as soon as possible.
If your ceiling is bulging with water... try piercing a small hole in the bubble to release the water until a more permanent repair can be carried out. Remember to put a bucket or basin under the hole to collect the water.
If water is coming through a light fitting... leave it alone, and call an electrician to isolate the electricity to the light.
There are plenty of ways to stay informed. Find the latest advice:
Social media facebook.com/fifecouncil and twitter.com/fifecouncil
Radio Kingdom FM (95.2 & 96.1), Forth One (97.3) and Tay FM (96.4 & 102.8)
Phone 03451 55 11 99 (or 03451 55 00 99 out-of-hours)
Phone lines to the emergency services and Fife Council will be extremely busy during a flooding emergency. Only phone them if you really need to.
To report a non emergency flood on the road, you can do this online at www.fifedirect.org.uk/roadfaults
Up-to-the-minute information is also available from SEPA at www.sepa.org.uk/flooding or via their Floodline 0345 988 1188. There's also a new mobile website to make live flooding information more accessible to users on the go. The website is www.floodlinescotland.mobi/
SEPA is working closely with the Scottish Government, local authorities and Scottish Water to implement a new approach to manage flood risk in Scotland. It will help to target resources in areas where they can have the greatest impact. Further information on flood risk management planning and how this will be practically implemented is available on SEPA's website: http://www.sepa.org.uk/flooding/flood_risk_management.aspx.
For more information contactEmergencies (lines open after 5pm and all weekend)
Tel: 03451 55 00 99
By Post: Forth House Abbotshall Road Kirkcaldy Fife KY1 1RU